According to the July 2009 customer satisfaction survey:
- The GeriScriptRx initial inservice has 97% customer satisfaction approval rating
- 94% of customers are pleased with the cost of our service
- 100% of customers surveyed said GeriScriptRx Customer Service met or exceeded expectations
- 97% of customers are extremely satisfied with overall services provided by GeriScriptRx
Scroll down for a sampling of GeriScriptRx testimonials…
Rx 24/7 on-call services have been very impressive so far. I haven't heard complaints from our facilities with regard to late deliveries for their new admit patients after hours. Please extend my thanks to Scott and his staff for the hard work they have done, especially keeping up timely deliveries of meds to our facilities.
Hanneli Maluto
Pharmacy Manager
Skilled Nursing Pharmacyy
Just a note to let you know what GREAT SERVICE and HELP I have been getting working with Tonya. I so appreciate your promptness and courtesy when I call or email and how you actually follow up on my calls!
Thanks for all you do to make our business here run smoother--we do appreciate everything.
Cathy McClish, R.Ph.
PCA Pharmacy
Louisville, Kentucky
Always very prompt and friendly, no complaints.
Sara Yahkin
Pharmacy Alternative
You guys do a great job.
John Rupkey
Senior Care Pharmacy
Our company is extremely happy with GeriScriptRx’s services and customer support.
Cathy McClish
PCA Pharmacy
Did an excellent job outlining the program and how it works, documents clear and easy to understand, pricing is clearly a step in the right direction, exceptional follow up skills, we are very please with our experience with your company.
Jerry Kilkelly
Millennium Pharmacy
Geriscript has reduced our backup cost, provided superior customer service and has been a delight to work with. Thanks!
Cindy Dent
Tara Pharmacy
Alabama
I wanted to let you know that at around 10pm last Sunday night I needed to call a prescription into a backup pharmacy we utilize in Manhattan. The pharmacy could not get the claim through, so I called your 800 number. Casey immediately called the pharmacy, resolved the issue, and called me back within 5 minutes to let me know that it had been taken care of.
It is imperative that my pharmacy continually provides the best service possible. In this case, the tremendous customer service your company provided to me made all the difference.
I just wanted to acknowledge the great service and offer my appreciation.
You guys are great.
Barry Leskowitz
We just began
servicing a new facility in Memphis
on Wednesday and first impressions
are usually lasting. We got a call
from the facility today and they
needed an injectable medication in
their facility by 5PM. We have a
private pharmacy contracted to
handle our IV services and we called
on them today for the first time.
Unfortunately they did not have the
needed medication in stock and had
no resources to help us. I called
GeriScript to see if you could
provide me with a list of pharmacies
in the Memphis area that are in your
network. Lisa answered the phone and
when I explained my problem she took
complete ownership. She accessed her
list of pharmacies and personally
called each one until she located
the drug I needed. Jim, I am not use
to this level of customer service! I
am so impressed with the way she
assisted Tara Pharmacy. What a
pleasure it is doing business with a
company that values it customers and
empowers and coaches its employees
to make a difference.
Cindy Dent, B.S. Pharm, RPh
Director of Pharmacy Services
Tara Pharmacy SE, LLC
Homewood, Alabama
I have just started to use the Geri Script program but have found it to be as simple as Jim described. We mainly use Kroger and Walgreen after hours. I have had a chance to call both and had no difficulty at all. I just let them know that the procedure was different now and gave them the required information like an insurance card that they are used to processing.
Lynda Romeo
Pharmacy Manager
Medcare LTC Pharmacy
Louisville, KY
Great! The pharmacists like the idea and are ready to get it started. The conference call was great, and you explained everything very well.
Lisa Russell
Office Manager
Kerr Health Care Services
I thought the process would be time consuming and slow me down, but it doesn't take any additional time and is very simple.
Debra J. Norman, RPh
BrookCare Pharmacy
In the past we have had a separate account for each backup pharmacy which was a little confusing for all involved. Now it's all one third party, done the same way and is such a convenience! It is nice to know that most every pharmacy will accept it and that billing for backup will be taken care of. It has been a pleasure working with you!
Nathalie Bentley, RPh
Southern Pharmacy
I had the first night on call for Legacy Consultant Pharmacy using GeriScriptRx. It makes billing much easier and uniform, and the pharmacies liked it very much. I think this will help make calls much less stressful!
Kristin Douglass
Legacy Consultant Pharmacy
Winston-Salem, NC
As a pharmacist new to the long-term care field, I am new to the whole aspect of using a pharmacy to call for back-up medications. I was just getting comfortable using the pharmacy's current list of back up pharmacies, and then Geri Script was presented to us. Some of the pharmacists (including myself ) were a little skeptical. I used Geri Script for the first time and there have not been any problems. As far as the process is concerned, nothing changed except adding a little more information to the call.
Chris Knowles
Pharm.D., R.Ph.
Neil Medical Group-Kinston
This new process has made the whole back up process faster and easier. Instead of dealing with multiple forms to fax to different pharmacies, I have one form now. So along with the cost savings to our pharmacy, its actually a big time saver too.
Kyle Ayers
Pharmacy Alternatives
Getting started with GeriscriptRx was simple and efficient. We were able to expand to areas that before now were too far to provide adequate emergency service. I wish I had thought of this service!
Marshall Frost
Moye Pharmacy & Moye Pharmacy South
GeriScriptRx has been a wonderful partnership. We have saved over 40% on our after-hour back-up pharmacy charges. The set-up was easy and virtually hands free.
John Rupkey, RPh
Senior Care
Pharmacy Services
Monticello, IL
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